Webinar: Using Core Concerns in Mediation

In their book, Beyond Reason: Using Emotions as you Negotiate, Daniel Shapiro and Roger Fisher of the Harvard Program on Negotiation provide advice on using five emotional needs (appreciation, affiliation, autonomy, status, and role) that they term core concerns to turn disagreements into opportunities for mutual gains.

This program will focus on how mediators can use the core concerns as a lens to better understand the underlying concerns driving the parties’ conflict and as a lever to help the parties experience more positive emotions and be more willing to work with one another. In particular, it will discuss the importance of emotions in the mediation process, how parties respond when their emotional needs are met and not met and using active listening skills to meet mediation participants core concerns.

You will receive webinar log in information prior to the event.