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Conflict Coaching Training – Online – 4 sessions – Nov/Dec 2023
November 28, 2023 @ 1:00 pm - December 7, 2023 @ 5:30 pm
Dates: November 28 and 30 and December 5 and 7.
Time: 1:00 pm – 5:30 pm each day
Location: Online
This 16-hour workshop is for people who work with others in conflict. Conflict coaching is one-on-one process during which a trained conflict coach works with a person in conflict using conflict resolution skills and strategies to support the coachee’s ability to engage in, manage, or productively resolve the conflict. Conflict coaching can be used as a stand-alone process or as a step before or during mediation. A conflict coach is a confidential listener who helps the coachee see the conflict from all perspectives, consider options, and come up with a plan of action. In conflict coaching, the coachee, not the conflict coach, is responsible for the outcome. Conflict coaching can be useful for conflicts in the workplace, divorce and post-decree situations as well as community disputes.
This class is geared towards individuals who have already completed basic mediation training. If you are interested in taking the course without this prerequisite, please contact janet@crcminnesota.org to discuss.
16 ADR CE credits awarded.
The following topics will be covered: ·
- Understanding what conflict coaching is and is not;
- Understanding conflict- sources, types, physiology;
- Gaining new skills to help others transform conflict;
- Understanding and conducting the stages of conflict coaching;
- Understanding and appreciating the role of emotion;
- Gaining hands on skills in teaching “I” messages, conflict mapping, role playing, listening, perspective swapping and other skills;
- Practicing conflict coaching through role plays and exercises.
*Scholarships may be available for current CRC volunteers.
Conflict Coaching Trainer: Roseanna Ross
Roseanna is Professor Emerita of Communication Studies at St. Cloud State University. During her tenure, she served as Coordinator of the SCSU Employee Mediation Program, Department Chair, Interim Vice President for Academic Affairs, and Director of the Faculty Center for Teaching Excellence. With over 40 years of experience as a communication consultant and trainer, Roseanna provides training in mediation, conflict coaching, listening and team building. She is a qualified neutral under Rule 114 and is co-developer of the Ross-DeWine Conflict Management Style Instrument. Roseanna has a Ph.D. from Ohio University with a focus in interpersonal and small group communication. Professionally, she has received a number of awards including: The Conflict Resolution Center of Minneapolis Spirit of Peace Award (2015), SCSU College of Fine Arts and Humanities Leadership Award (2010), and the National Society for Experiential Learning (NSEE) Pioneer in Experiential Learning Award (2006).
