Disagreements can happen between people who are doing business together.Issues may include:
- disagreements about the quality of service/work provided
- issues with the quality of products sold
- issues with payment for products or services
- warranty issues
- promises made by employees of the business
- contract issues
Mediation is a guided process where parties come together to work out a solution and keep control over the outcome. Trained mediators provide a setting where reaching agreement is possible and all participants have the opportunity to voice their concerns.
The mediation process respects the rights of all involved. It is a confidential and voluntary process.