Disagreements can happen between people who are doing business together. Issues may include:

• disagreements about the quality of service/work provided
• issues with the quality of products sold
• issues with payment for products or services
• warranty issues
• promises made by employees of the business
• contract issues

Mediation is a guided process where parties come together to work out a solution and keep control over the outcome. Trained mediators provide a setting where reaching agreement is possible and all participants have the opportunity to voice their concerns.

The mediation process respects the rights of all involved. It is a confidential and voluntary process.